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Wednesday, February 04, 2009
Improving the Student:Computer Ratio
When Greg Young, technology director at the Dallas, Texas-area Rylie Family Faith Academies, began working at the school, he had an enormous challenge. He had to figure out how to buy enough computers to serve every student.
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Tuesday, August 05, 2008
CDI Computer Dealers Helps Virginia School District
From RedOrbit.com
CDI Computer Dealers Helps Virginia School District Provide Technology Resources for 4,700 Students Adoption of 300 Refurbished Computers Provides $230,000 in Savings to Louisa County Public Schools and Enables 2:1 Ratio of Students to PCs

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Friday, March 28, 2008
CDI Doubles Capacity for Recycling and Reselling Information Technology
CDI Doubles Capacity for Recycling and Reselling Information Technology Markham, Ontario, March 25, 2008 – CDI Computer Dealers, Inc. (CDI), one of the largest independent re-marketers of IT equipment in North America, today announced the opening of a new, 64,000-square foot processing facility in Toronto that more than doubles its capacity to recycle and remarket technology assets.
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Warranty & Support

New Customer Service Module online. You can now view account information, order tracking, request RMA service and more.

 

Warranty Options

Selling refurbished computers is only half our job at CDI. The other half is to provide the best warranty, service and support in the industry. While we have the longest warranties in the business, long warranties mean little if service is not prompt, flexible and comprehensive.
 
We think you'll find our basic warranty exceeds your expectations while further warranty options can bring total peace of mind.



Basic Warranty

Every CDI computer carries a minimum 3-year warranty covering all parts and labour costs that may occur. Computers can be either replaced or, at the customers' request, parts will be couriered for repair by your own tech department.
 
Large orders may request additional, free parts in anticipation of any future problems. All purchases can be returned within 60 days for a full credit.
 
For a nominal cost our basic warranty can be extended up to 5-years.
 

HotSwap Warranty

Our HotSwap warranty exceeds even traditional on-site warranty. For every number of computers purchased a percentage equal to our annual failure rate will be provided free of charge.
 
These extra computers can be stored at your location for immediate replacement if a unit goes down. The stock of replacement computers will then be replenished by CDI to ensure your downtime is as short as possible.
 

Notebook Drop Warranty

While traditional warranties do not cover user negligence, our Notebook Drop Warranty makes no such quibbles. Notebooks covered under this warranty will be repaired or replaced with absolutely no questions asked. Regardless of the source or nature of the damage our Customer Service representatives will honour the warranty.
 

Support

 
Our in-house Customer Service team has one simple mandate: to provide the best warranty support possible. Once a problem has been identified they will make every attempt to implement the solution you feel is best. Units can be returned for repair, replacement or a full refund at your discretion. Any costs incurred will be fully absorbed by CDI.
 

Contact Our President

 
To ensure that you are completely satisfied with your purchase we have provided a direct email link to our president. Emails sent to this address are not filtered or screened in any way.
 
 
 

Customer Service Survey Results

A recent Customer Service survey was conducted. All Technical-Coordinators who called for support were invited to participate to help us evaluate their satisfaction level. The results of the survey can be found here.
 
 
 
In Secondhand Computer Market, Brand Names are still Important

Whether its cars, watches or computers, the quality behind an established brand extends from new items to used ones.
That's why, all other things being equal, you're better offbuying a business-grade Dell, HP or Lenovo PC than an unbranded "whitebox" unit assembled by a discount supplier.
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Bedmas Educational 101 Keyboard

Learn about the Bedmas Educational Keyboard - a keyboard and mouse designed by our advisory panel of Tech Coordinators, Principals, Superintendents and educators specifically for the school environment.
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CDI Presents New England ISTE (NEISTE) with Q3 Earnings

Chicago, IL – Nov 04, 2009 - CDI, North America's largest supplier of recertified, brand name computers to the educational market, presents New England ISTE (NEISTE) with Q3 partnership fund check of over $6,000. The alliance between CDI and NEISTE provides NEISTE the opportunity to earn 3% quarterly on all hardware purchases made by NEISTE members.
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