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Wednesday, February 04, 2009
Improving the Student:Computer Ratio
When Greg Young, technology director at the Dallas, Texas-area Rylie Family Faith Academies, began working at the school, he had an enormous challenge. He had to figure out how to buy enough computers to serve every student.
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Tuesday, August 05, 2008
CDI Computer Dealers Helps Virginia School District
From RedOrbit.com
CDI Computer Dealers Helps Virginia School District Provide Technology Resources for 4,700 Students Adoption of 300 Refurbished Computers Provides $230,000 in Savings to Louisa County Public Schools and Enables 2:1 Ratio of Students to PCs

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Friday, March 28, 2008
CDI Doubles Capacity for Recycling and Reselling Information Technology
CDI Doubles Capacity for Recycling and Reselling Information Technology Markham, Ontario, March 25, 2008 – CDI Computer Dealers, Inc. (CDI), one of the largest independent re-marketers of IT equipment in North America, today announced the opening of a new, 64,000-square foot processing facility in Toronto that more than doubles its capacity to recycle and remarket technology assets.
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Poll
What prevents you from reaching all your technology goals for the year?  





Results

Customer Service Survey

 
An invitation to take this survey was sent to every single customer who had contacted our Customer Service department within a 3-month period. 164 replies were received and the data derived has not been edited or tampered with. The survey deals primarily with the satisfaction those customers felt after dealing with our department.
 

Survey Results

 

Q1. What method did you use to contact CDI's customer service?

* note, some customers used more than one method resulting in total values over 100%
 
82.93% - Email
00.00% - Fax
32.93% - Telephone
01.22% - In Person
02.44% - Other
 

Q2. If you contacted CDI's customer service by phone, how quickly did you get through to a live representative?

40.57% - Immediately
31.88% - About 1 minute
10.14% - 2-5 minutes
01.44% - More than 5 minutes
14.49% - Left a message
 

Q3. If you contacted CDI's customer service department by fax or email, how quickly did you get a response?

50.75% - Under 2 hours
26.51% - 2-6 hours
06.06% - 6-12 hours
20.45% - 1 business day
02.27% - Did not get a response
 

Q4. What was the reason for contacting CDI's customer service department?

01.83% - Did not receive product
18.90% - Received damaged product
04.88% - Not satisfied with product
44.51% - Functionality issues
01.83% - Needed more product information
43.29% - Other*
* Examples of Other:
  • Requested a specific part
  • questions related to warranty terms and conditions
  • status of repairs
 

Q5. CDI Customer service representatives are well trained and knowledgeable.

 
70.37% - Strongly Agree
20.31% - Somewhat Agree
08.64% - Neutral
06.20% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q6. CDI Customer service representatives are professional and courteous.

80.25% - Strongly Agree
14.81% - Somewhat Agree
04.94% - Neutral
00.00% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q7. CDI Customer service representatives are friendly and responsive.

85.49% - Strongly Agree
08.59% - Somewhat Agree
05.52% - Neutral
00.00% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q8. CDI Customer service representatives are patient.

73.75% - Strongly Agree
13.13% - Somewhat Agree
13.13% - Neutral
00.00% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q9. CDI Customer service representatives are supportive and act in my best interests.

72.67% - Strongly Agree
16.15% - Somewhat Agree
07.45% - Neutral
03.73% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q10. CDI Customer service representatives have resolved my issue.

78.66% - Strongly Agree
16.46% - Somewhat Agree
03.56% - Neutral
01.22% - Somewhat Disagree
00.00% - Strongly Disagree
 

Q11. The process of resolving your problem was:

38.79% - Superior
39.39% - Pleasant
23.64% - Satisfactory
02.42% - Unsatisfactory*
00.00% - Very poor*
*Explain if unsatisfied:
  • Wrong part sent the 1st time, now we have two parts to send back
  • While I am extremely pleased with the *result* of the problem resolution, the process itself took a while to start
  • It took sending back a product twice this last time, but usually it is more timely
  • Customer service have taken care of my computer exchange issues. The shipping time to receive a replacement seems too long.

  • Needed an RMA for 2 Dell server hard drives, received 2 HP hard drives instead

Q12. Please rate your overall satisfaction with the Customer Service Department:

 
61.21% - Excellent
32.73% - Good
06.06% - Average
00.61% - Poor*
00.00% - Very Poor*
* Explain if poor:
  • Like I said, lately it's been fine but in the past I have really been dissatisfied. The parts I needed were not available and some parts shipped arrived not working.
  • I received the hard drive quicker than I expected, however the hard drive did not have the operating system on it.
  • Service is personable and very good. Shipping delays kept my rank from being in the excellent range.
 

Q13. Based on your customer service experience, could you confidently recommend CDI to your co-workers, friends and family?

72.12% - Definitely
23.64% - Probably
02.42% - Maybe
01.21% - Probably not
00.61% - Definitely not
 
 
 
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